USP Contact Centre
A USP Contact Centre intern will be required to do the following:
- Performs level 1 call center support for users at all levels across the University community.
- Attends to queries received over the USP Chat
- Attends to queries received over the USP Contact Centre email
- Receive, update and resolve information requests received at the USP Contact Centre
- Assist with Office Administrative duties
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ICT Student
A ITS student intern will be required to do the following:
- Attends to queries over the Helpdesk counter.
- Resolves basic software, and networking problems / conflicts / defects.
- Performs required office administrative duties
- Assist with Office Administrative duties
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Enterprise Systems & Networks
- A ESNI intern will be required to do the following:
- Performs level 1 Systems and Networks development and maintenance support for assigned projects and existing systems
- Perform required documentation and testing on assigned projects and existing systems
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